Returns or exchanges

Welcome to Yetology LLC's car wash products. We are committed to providing high-quality products and services while respecting your shopping rights. To ensure your satisfaction with your shopping experience, here are our refund terms, including the conditions, procedures, and processing time for returns and exchanges.

Refund Policy Overview
We offer a 30-day money-back guarantee. You can request a return or exchange within 30 days of receiving your order. Please ensure you carefully read these refund terms before returning any items to ensure you are eligible.

Return Conditions
To ensure smooth processing of your return request, please meet the following conditions: The product must be returned unopened and unused, and all original packaging and labels must be intact.

You must submit a return request within 30 days of receiving the product.

You must retain original proof of purchase (such as email order confirmation).

Exchange Policy
If you need to exchange a product, please follow the same conditions as for returns. We will exchange it for a suitable product based on stock availability. If you wish to exchange for a higher-value product, you will need to pay the price difference.

Return Process

Please follow these steps to return your item:

Submit a Request: Contact our customer support team at support@yetology.online, explaining your return request and providing your order number and relevant information.

Obtain Return Authorization: Our customer service team will respond to your request within 24-48 hours, providing return authorization and a detailed return address.

Prepare the Return: Please pack the product securely and include a copy of the return authorization. Ensure you choose a tracking-enabled shipping method to avoid package loss.

Return the Product: Return the product to the designated address and retain proof of shipment.

Refund Processing Time

Once we receive your returned product and confirm it meets the return conditions, we will process your refund within 7 business days. The refund will be processed through your original payment method. The arrival time may vary depending on the bank or payment institution.

Shipping Costs

Please note that return shipping costs are usually borne by the customer, unless the return is due to product defects or incorrect shipment. In this case, we will cover the corresponding shipping costs.

Terms and Conditions Modification

Yetology LLC reserves the right to modify these Refund Terms and Conditions at any time. Any changes will be posted on this website and will take effect immediately upon posting.

Thank you for choosing Yetology LLC. We look forward to providing you with quality car wash products and support!